Shipping, Returns, and Refunds

Shipping Information

We use expedited ground shipping to ensure you receive your products quickly and at the best value.
Orders may be canceled at our discretion. If this occurs, we will contact you as soon as possible.
Shipping charges, if applicable, are non-refundable.

You can return most items within 30 days of purchase starting January 1, 2024. Items must be:

Contact us at racktrendzcanada@gmail.com.
Approved returns must be shipped to:
183 W Broadway, Vancouver, BC V5Y 1P4
Items returned without prior approval will not be accepted.

There will be no restocking fees if the item is in original packing with tags and returned within 30 days.
15% restocking fees may be charged if the product is returned in used condition without its original packaging with no manuals, hardware and accessories.
We may charge a 5% percent restocking fee on the orders above $1000 if the items is already shipped and the customer requests to cancel the order.
We reserve the right to charge a restocking fee of up to 20% for any orders deemed fraudulent or subject to abuse. This policy ensures the integrity of our sales process and protects our business from misuse.

Refunds will be issued to the original payment method within 7 business days of receiving and inspecting the return.
Please note: Processing times depend on your bank or credit card provider.
Installation & Service Fees: Our warranty and return coverage applies exclusively to product replacement or refunds. We do not reimburse third-party labor, installation, or shop service fees under any circumstances.
If more than 15 business days have passed since approval, contact us at racktrendzcanada@gmail.com.
Additional deductions can be made from the purchase price for missing items and/or parts from the returned product.

Inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately to resolve the issue.

To exchange an item, return it first, and once approved, place a separate order for the new item.