About Us

WE HAVE COME A LONG WAY

Originally established in 2010 as ONE STOP CAR RACK SOLUTIONS, we set out with a clear purpose: connecting cyclists and outdoor enthusiasts with reliable, innovative car rack systems. Over the years, we have grown into a dedicated Canadian retail destination offering thousands of curated products across cycling, snow sports, fitness gear, bags, and automotive accessories.

In addition to our comprehensive online storefront and presence on major marketplaces like Amazon, eBay, and Walmart, we welcome customers to visit our retail location. Whether you are shopping online or stopping by our storefront, our focus remains on providing accessible gear, honest guidance, and direct access to top-tier outdoor brands.

CUSTOMER FIRST

For us the customer satisfaction takes precedence over profits. We strongly believe that a happy customer is our best profit.

For us, customer satisfaction takes precedence over profits. We strongly believe that a happy customer is our best profit.

• We try our best to respond to all customer inquiries within 2 hours.

• Customers can call us toll-free from 8:30 a.m. to 4:30 p.m., Monday to Friday.

• We try to ship all orders on the same business day if received before noon.

• We package all products to protect their original packaging during shipping.

• We offer fast shipping via Expedited Parcel Service, except oversize items.

• We offer free shipping on all orders over $100 before tax, except some oversize items.

• We accept returns if the customer is not completely satisfied, some conditions apply.

• We assist our customers with After Sales Service if there are any warranty issues.

• We welcome customer feedback, which can also be emailed to feedback@racktrendz.com.

WE STRIVE TO OFFER AFFORDABLE PRICES AND WE SUPPORT COMPETITION 

We realize how important it is to be able to offer products at affordable prices. The consumer now looks for value; and we guarantee the best value for your dollar in the market. We will always offer you the quality and innovation without an expensive price tag. Not only that, we give you our price beat guarantee.

WE SUPPORT GREEN LIVING

Responsible retail goes hand-in-hand with the outdoors. We actively champion environmental sustainability by providing retail discounts to local cycling clubs and coalitions, and support our team with a dedicated Public Transit Allowance to encourage green commuting.